Cherie05
Level 1: Cadet

Not working

I have paid for a year and I can't log on. Tried restoring subscription and uninstalling app etc. Can someone from Telstra contact me and check my account please!!! Asap!!

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3 REPLIES 3
Support Team
Support Team

Re: Not working

Hello @Cherie05,

 

Apologies for the issues accessing your AFL Live Pass.

 

Could you please explain what happens when you attempt to restore your

purchase? (You do not 'log on')

 

What device are you using to access your Netball Live Pass?

Does the subscription appear active in the Play Store/App Store?

(depending on whether you use iOS or Android)

 

Do you get any error messages?

 

Subscriptions are managed by Apple or Google, we have no access to your

account, this is why I need further details to investigate.

 

 

 

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Cherie05
Level 1: Cadet

Re: Not working

Thanks for your reply

I am through Google play. Do you have a contact telephone number I can call for them please?

Highlighted
Support Team
Support Team

Re: Not working

Hello Cherie05,

 

I would first suggest accessing your Google accounts to check what Google Account the subscription

is attached to: https://tel.st/n5gej

 

Ensure the Google account with the attached Live Pass is signed into the Android device

when 'restore a purchase' is selected.

 

You can find out how to get in touch with Google Play Store support here: https://tel.st/gdb6x

 

If you are using the correct Google Account, could you please provide device and software details,

as well as a more detailed description of the issue for me to escalate from our end.

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