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Kel1
Level 1: Cadet

3G internet on iPhone not working but wifi is fine

I have a Telstra prepaid iPhone 4. Since my last recharge my 3G says it is connected but the Internet and apps are loading without success. I can make calls. SMS take hours to be received. I can connect to my home wifi network. My software is up to date. Please help

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: 3G internet on iPhone not working but wifi is fine

I would try reseting the network connection

go settings -> general -> reset -> Reset Network Settings,
all this will do is make the phone forget its connection and force it to find and reconnect to the network and can sometimes improve issues with network like you are having.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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