CrowdSupport®
PoloC
Level 1: Cadet

4G not working

Hello,

I recently purchased an iPhone 11 and moved from Optus to Telstra, hoping the service would be better, but very disappointed...

connectivity to the network shows two bars at the best of times. If I didn’t have wifi access, wouldn’t be able to use. However, if I need to send text messages to non-apple users, messages don’t go through.

help!!!

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6 REPLIES 6
Level 23: Superhero

Re: 4G not working

First thing to do is a Network Reset then reboot.

Please advise if that helps

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
PoloC
Level 1: Cadet

Re: 4G not working

Tried that, didn’t work!

Level 23: Superhero

Re: 4G not working

Hello again,  is it occurring in just one location or everywhere?

Have you done a comparison with another Telstra phone?

Re messages, it sounds like a porting issue, which should be reported Telstra as well as the coverage. It sounds like you aren't accessing all the different Telstra frequencies.

What software version do you have?

 

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Level 23: Superhero

Re: 4G not working

PS: Can you please check that you are 4G enabled in your phone settings.

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
PoloC
Level 1: Cadet

Re: 4G not working

Hello,

it’s everywhere... no, I haven’t compare to another Telstra phone. iOS is up to date.

thank you, I will have to report it to Telstra, I was hoping I wouldn’t have to!

P.

PoloC
Level 1: Cadet

Re: 4G not working

Checked and yes, it’s enabled. Thanks!

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