I live in a remote community in NT. We're going into the 5th day of a mobile outage however I can only get through to overseas call centre who can't tell us why or when it will be fixed. They can't even give me a number to call the technical team in Melbourne who manage this stuff - they will send an email to the team though no one has ever gotten back to me. The outage website is never updated, it just lists the outage as under investigation. Even a technician who called regarding a previous outage was unable and unwilling to help us get in touch with someone locally about the current outage??????? How on earth can I get an informed update regarding our outage?
Was this helpful?