CrowdSupport®
IngeBelgium
Level 1: Cadet

Activate Prepaid how long waiting

Hello, We make a roundtrip in Australia and I read that Telstra is a good provider. So yesterday we bought a Sim-card and a ticket for 20 AUD balance.
However, after activating the SIM-card, we quickly got an e-mail that the sim is activated but we do nog see the network of Telstra on our cell phone. It is not a smart phone just a Nokia cell phone new model. How can that be? Does it need more time to activate? Because we already received the e-mail that it is activated. Thank you in advance. Kind regards,

Inge

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1 REPLY 1
Level 25: The Singularity
Level 25: The Singularity

Re: Activate Prepaid how long waiting

It shouldn't take more than 4 hours normally, but it could also be your handset. Which model Nokia is it? To work on the Telstra network it needs to be capable of UMTS 850MHz.

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