Level 1: Cadet

Calls straight to message bank without ringing

Both my wife and myself ported to Telstra last month and ever since we were ported we both have issues with people calling us when we are at home. This has never happened before with any other carrier and to be honest i was surprised because i was under the impression Telstra was a more reliable network...



Places call and hears phone ringing, no Answer and sent to voicemail



Phone does not ring, SMS is sent to phone saying someone has called, no record of a missed call, no indication of a call coming through.


Both phones are Huawei P20 Pro (Android)

I have confirmed Do no disturb is not active.

Ive even gone as far as cancelling my Voicemail with Telstra (I hate voicemail anyway)


I read somewhere online that this could be potentially caused by 4G so i have asked my wife to turn off 4G while i have left my 4G on and sure enough mine continues to have the issue, however my wife's does not experience the issue anymore. Is there something specific i need to report to Telstra about this? is this a common issue for 4G to cause this type of issue? Any opinions on the matter would be helpful.



Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Calls straight to message bank without ringing


dvs626, I think in this case it would be best to report the issue to the faults team as you have clear evidence that it is the VoLTE (voice over 4G) that is potentially causing the issue, you can reach them on 125 111 or via live chat  Here -Ads

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

View and activate your international roaming status, and purchase international Data Packs with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now