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Chloe16
Level 1: Cadet

Calls

Answered
Hi I was wondering why I cant call this number 1902999789 and how do I change it
Cgagliardi
1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Calls

It's a Premium Service number and is associated with a scam that runs though Facebook.

I wouldn't be calling it.

 

But, the reason why you can't call it is that you probably have Premium Rate Calls/SMS (3rd Party Billing) blocked on your service.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Support Team
Support Team

Re: Calls

Hi @Chloe16

 

Thanks for contacting us.

 

If you're having trouble with calling from your mobile, I'd suggest checking there are no outages here, check you're covered when you check our coverage map here & if you're having issues with your mobile service, the next step would be to report this to our mobile assurance team on 132200.

Reporting issues to our mobile assurance team is how they get investigated & fixed. 

 

If you have any questions or need assistance with Telstra products in future, please let us know.

 

We're happy to assist where we can or at least point you in the right direction.

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Calls

It's a Premium Service number and is associated with a scam that runs though Facebook.

I wouldn't be calling it.

 

But, the reason why you can't call it is that you probably have Premium Rate Calls/SMS (3rd Party Billing) blocked on your service.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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