Level 1: Cadet

Cant make or receive calls

I can't hear the other end of the call when answering or calling anyone, and when I answer a call, the ringtone/vibration continues. 


I can call on FaceTime audio, and can still listen to music.


Any suggestions?

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Telstra (Retired)
Telstra (Retired)

Re: Cant make or receive calls

Hey JasJoy97,


I'm sorry t hear of the issues with the handset and do apologise for any inconvenience this has caused Smiley Sad I do have the following troubleshooting steps that can be completed on the handset at


If these don't allow the handset to work correctly then this will have to be raised with the Mobile Faults team on 132200 (24/7) and saying 'Mobile Faults' when prompted. 

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