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Level 1: Cadet

Cant make or receive calls

I can't hear the other end of the call when answering or calling anyone, and when I answer a call, the ringtone/vibration continues. 

 

I can call on FaceTime audio, and can still listen to music.

 

Any suggestions?

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1 REPLY 1
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Telstra (Retired)
Telstra (Retired)

Re: Cant make or receive calls

Hey JasJoy97,

 

I'm sorry t hear of the issues with the handset and do apologise for any inconvenience this has caused Smiley Sad I do have the following troubleshooting steps that can be completed on the handset at 

 

https://tel.st/f44vj

 

If these don't allow the handset to work correctly then this will have to be raised with the Mobile Faults team on 132200 (24/7) and saying 'Mobile Faults' when prompted. 

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