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Have you lodged a official complaint to Telstra by ringing 132200 and when asked for reason of call saying complaint or by using the online form?
A ping of 30ms is practically nothing and would not affect connectivity.
Telstra cannot touch the infrastructure outside you home, so it would have been an NBN Co technician investigating the fault. If the problems only occur when it is raining, they may not be able to detect a fault easily.
I'm sorry to hear you've been having issues with your nbn service. I understand that any disruption isn't a great experience however with telecommunications, unexpected outages, planned maintenance or faults can occur.
The first thing to do if you have issues with our service is to check the location here
Is your address affected by a disruption?
If so, we would be aiming to restore services as quickly as possible.
If no disruptions are listed, my advice would be to login here & complete the troubleshooting as it may help fix any issues you're currently experiencing, but also helps speed up the fault process if you need to call our fault team on 1800 834 273.
You'll receive a reference number that can be quoted to our tech staff if the troubleshooting link doesn't resolve. If they're unable to resolve over the phone, they may monitor the connection or arrange a tech appointment.
Being you've mentioned a complaint, the assigned case manager would be doing what they can to help resolve the matter.
Has the case manager been keeping you updated?
If not & you'd like us to follow up with them to request contact on your behalf, please respond with the reference number. These look similar to SR 1-XXXXXXXXXXXXX.
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