mattbastin
Level 4: Private Eye

Excess Call Charges using International Travel Pass

Answered
Hi
Is it possible to have an option to simply have the service quit - hopefully with an explanatory message - for any data usage in excess of your Data Allowance, after your International Travel Pass has expired or in countries not included in your Zone, rather than incurring the charge of $3 per MB (charged per KB or part thereof) which puts the onus on the customer to keep tabs of usage.
1 ACCEPTED SOLUTION

Accepted Solutions
mattbastin
Level 4: Private Eye
Accepted Solution

Re: Excess Call Charges using International Travel Pass

Thanks Greg.

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Support Team
Support Team

Re: Excess Call Charges using International Travel Pass

Hi Matt, I'll pass on the feedback to our International Roaming team - at the moment there isn;t an option to have the data connection cut off once reaching the usage allowance for your Travel Pass, but we do sent usage alerts for the call and data usage while travelling (http://goo.gl/wGIE6q). 

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mattbastin
Level 4: Private Eye
Accepted Solution

Re: Excess Call Charges using International Travel Pass

Thanks Greg.

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