I discovered last week on Thursday 8 March that people were trying to call me but could not get through, even to voicemail. I had no idea why this was happening, so I contacted Telstra Prepaid on Friday morning to investigate the issue and was put through to Tech Support. Basically I can't receive calls at all, not even to voicemail and the number can't be forwarded. However, I can make calls and send/receive text messages. The technician guided me through several procedures to rectify the situation but nothing worked so it was escalated to Level 3 support and was told I would be called within 48 hours. So I had to wait over the weekend for a call on Monday or Tuesday...that never happened! I called Telstra out of sheer frustration on Tuesday afternoon to get an update, but because the issue has been ticketed, I was told I have to wait for the Level 3 technician to call me, and that I may have to wait 3 to 5 days for a response! I expressed my frustration quite strongly as I rely on my phone for work. People call me to book me for work, so I am potentially losing work because of this issue. The technician told me that he would write an email to the specific Level 3 technician who has been allocated to my issue, so that I would be contacted on Wednesday morning. I got up early on Wednesday and received no call. I am away from home a lot due to the nature of my work, but others in the house have told me that no one from Telstra has called. I have no idea how they expect me to stay a home to wait for a call. It is now Thursday, a week after the issue began and I have nothing from Telstra. I am beyond disappointed and frustrated in the way this matter has been handled. Every time I call, I get told the same story; that I have to wait for the Level 3 technician to call me. Meanwhile, I pay for a service and I can't be contacted. I have started to look around for another provider because this is beyond a joke. Can anyone shed a light on what might be happening? Oh, and I have tried all the suggested fixes available online with no success - putting the SIM card in another phone, resetting the network, cancelling any forwarding service that may have been activated, rebooting the phone etc.
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