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Sergeysverlo
Level 1: Cadet

Hi! I have a problem with roaming in Ukraine!

Answered

Hi! I have a problem with roaming in Ukraine. We arrive for a long vacation and since 6 MAY I do not have any service on my Telstra phone. In status bar it shows "No service", I have tried to change phones, but on all of them the same situation. Somebody know why it's like this? Regarding to https://www.telstra.com.au/international-roaming I should have it in Ukraine. Thank you!

 

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1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Hi! I have a problem with roaming in Ukraine!

The simple answer is the International Roaming is not available in the Ukraine from a PrePaid service.

The screenshot that you posted is for phones on a plan.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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6 REPLIES 6
Support Team
Support Team

Re: Hi! I have a problem with roaming in Ukraine!

Hi Sergeysverlo,

 

Sorry to hear of the International Roaming concern there. 

 

Just to clarify, do you have a Pre-Paid or Post-Paid Mobile service? 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Sergeysverlo
Level 1: Cadet

Re: Hi! I have a problem with roaming in Ukraine!

Hi IvanS,

Thanks for the reply! I have a Telstra Pre-Paid Freedom Plus.

Cheers,
S
Support Team
Support Team

Re: Hi! I have a problem with roaming in Ukraine!

Thanks for letting us know. I recommend following this up with out international roaming team. You can find them online via Live Chat here or over the phone on +61 439 125 109 (calls to this number are toll free if made from a Telstra service).

Please let me know how you go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Hi! I have a problem with roaming in Ukraine!

The simple answer is the International Roaming is not available in the Ukraine from a PrePaid service.

The screenshot that you posted is for phones on a plan.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
daryldaryldaryl
Level 1: Cadet

Re: Hi! I have a problem with roaming in Ukraine!

YES me also, I'm on a pre paid and have no service in Ukraine, it's on the bottom of my list of things going wrong atm, I am waiting at the hotel with bad wifi for a callback from a tour operator that couldn't organise a chook raffle.

 

Actually I was here last year and didn't notice my phone not working or maybe I didn't notice it

 

Hope you enjoy your stay in UA without a mobile phone, I'm glad mine isn't working so I won't be charged when people from home ring me.

Telstra (Retired)
Telstra (Retired)

Re: Hi! I have a problem with roaming in Ukraine!

You can check the availability for international roaming with Pre-Paid services via this link.

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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