kerrye62
Level 2: Rookie

INTERNATIONAL ROAMING PLAN

Answered

I am looking at the plan that includes international roaming and notice on the list of countries there is mexico and Columbia.  I am also going to costa rica but it is not listed.  Are there certain countries in south america that this plan does not include or is it all of south america???

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: INTERNATIONAL ROAMING PLAN

Hey @kerrye62

 

You can check all the countries that have international roaming available via this link: http://tel.st/82m9t on the map option. I can confirm that we have international roaming in Costa Rica however it is not compatible with the Day Pass.

 

The Day Pass is a discounted international roaming rate which is available in various destinations. We aim to make this available in the most popular travelling locations, so it is not available in all countries.

 

Let me know if you have any further questions. 

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3 REPLIES 3
Support Team
Support Team
Accepted Solution

Re: INTERNATIONAL ROAMING PLAN

Hey @kerrye62

 

You can check all the countries that have international roaming available via this link: http://tel.st/82m9t on the map option. I can confirm that we have international roaming in Costa Rica however it is not compatible with the Day Pass.

 

The Day Pass is a discounted international roaming rate which is available in various destinations. We aim to make this available in the most popular travelling locations, so it is not available in all countries.

 

Let me know if you have any further questions. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Kerrye621
Level 1: Cadet

Re: INTERNATIONAL ROAMING PLAN

So what are the charges for costa Rico if you can’t use day pass. Are they full international roaming fees?
Highlighted
Support Team
Support Team

Re: INTERNATIONAL ROAMING PLAN

Hi Kerry. Thanks for coming through. Yes, it'd be PAYG, regular International usage charges for Costa Rica. That will be defined by your mobile plan. Detail on prepaid plans can be found here - https://tel.st/f953a - and postpaid offers here - https://tel.st/93n4x
Please take a look, and let us know if there's anything we can clarify. - Matthew.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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