Highlighted
madsarlettw
Level 1: Cadet

International Roaming - No Service?

I am currently in Vietnam, and have put my Australian sim back into my phone. It has been about 20 minutes, and I still have no service. The person sitting next to me has a sim linked to my account and their phone connected immediately.

Roaming is turned on - what am I doing wrong?!?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
infionloop
Level 1: Cadet

Re: International Roaming - No Service?

Contact local SIM service maybe. Possibly your SIM is not supported there kroger.

Telstra (Retired)
Telstra (Retired)

Re: International Roaming - No Service?

Hi madsarlettw,

 

Thanks for reaching out on Social Media, I'd recommend turning your phone on and off again to re-set yourself to the Telstra network.

 

Please let me know how you go.

 

-Zoe 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

View and activate your international roaming status, and purchase international Data Packs with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now