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User1210
Level 1: Cadet

International Roaming on Prepaid

Answered
I am trying to use my international roaming plus pack in Chile but my phone keeps saying 'no service'. I didn't set up international roaming before I left Australia but I understand it's already enabled when you have a Telstra Pre-Paid service as I do. I'm in Chile which is on the list of countries where roaming is available. Please advise how I can enable data roaming from here as I'm currently relying on wifi which is patchy and unsafe as a young woman travelling alone.
1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: International Roaming on Prepaid

Unfortunately you may have checked the Post-Paid (on a plan) roaming page.

 

Roaming is NOT available on prepaid in Chile.

 

https://www.telstra.com.au/international-roaming/pre-paid-mobile#prepaidplans1

 

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4 REPLIES 4
Level 23: Superhero
Accepted Solution

Re: International Roaming on Prepaid

Unfortunately you may have checked the Post-Paid (on a plan) roaming page.

 

Roaming is NOT available on prepaid in Chile.

 

https://www.telstra.com.au/international-roaming/pre-paid-mobile#prepaidplans1

 

Capture.JPG

If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
User1210
Level 1: Cadet

Re: International Roaming on Prepaid

Kalak, thank you for your reply - really helpful!
For some reason the link to the Country Availability map is not working on my mobile.
Is roaming available for Pre-paid in Cuba or Bolivia?
User1210
Level 1: Cadet

Re: International Roaming on Prepaid

(From the map you posted it looks like it is available in Bolivia but not Cuba)?
Level 23: Superhero

Re: International Roaming on Prepaid

Most welcome.

 

Pre paid International Roaming is not available in CUBA

 

Bolivia - Yes

 

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If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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