kelly42
Level 1: Cadet

International Roaming shows "no service" when overseas

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
sketchyass
Level 3: Gumshoe

Re: International Roaming shows "no service" when overseas

Hey mate. Have you checked if you've got International Roaming on your service?

Secondly, check if where you're located has roaming for Telstra, with some requiring a "day pass".
https://www.telstra.com.au/international-roaming/mobiles-on-a-plan#app
Just trying to help! I get things wrong sometimes too, so I apologise.
kelly42
Level 1: Cadet

Re: International Roaming shows "no service" when overseas

i have checked and have and had i/roaming.

i used it once in London then when i tried to use it again (5 min later) the carrier showed "no service".

my partner had i/roaming and her mobile showed each country whether it was on roaming or not.

my phone was "dead" showing "no service" until we arrived home. then all OK!.

have advised Telstra who cannot offer an explanation.

Support Team
Support Team

Re: International Roaming shows "no service" when overseas

Hi kelly42, 

 

Sorry to hear of the International Roaming concern there. 

 

When you log into your My Account here:  http://tel.st/cpyn or use the 24x7 app:  http://tel.st/app is it showing that the International Roaming is currently listed as active? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Goodbye Excess Data Charges

Hello New Plans.

Find out more