Level 1: Cadet

International Roaming

I am currently in Thailand and I can’t activate my international roaming, I have tried 6 times and each time it fails, I have also tried turning my phone off and on again and re-installing the app twice. I cannot get access to the 24/7 chat it doesn’t load and I can’t call the international number because my phone says I have no service. Can someone please help?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 22: Superhuman

Re: International Roaming

Hello, if you need to ring Telstra from outside Australia, I have provided the phone number below.
+61 439 125 109
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. My motto: "Doing the right thing is never wrong".
Level 21: Augmented

Re: International Roaming

@ProfessorPhone - 😮, OP says clearly that (s)he cannot ring because the phone does not have connection...

@Moedestia - try to first get hooked to local provider. Automatic does not always work, try manually select in your phone's setting (sorry, cannot provide details as this varies from phone to phone)...
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

Goodbye Excess Data Charges

Hello New Plans.

Find out more