DCG73
Level 1: Cadet

International roaming calls between travelers

My question's: 

1. Can we as a group call each other whilst on International Day Passes?

Example: We are all from Australia on a Telstra Small Business Plan visiting eg.Vietnam and would like to communicate with each other whilst in eg.Vietnam.

 

2. Do we just ring the same number for the other person whilst we are in eg.Vietnam as we would when in Australia?

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Support Team
Support Team

Re: International roaming calls between travelers

Hi DCG73,

 

Thanks for reaching out via CrowdSupport and welcome. Smiley Happy

 

Understanding you travelling in a small group overseas and would like to remain in touch with each other, you will need to use the right country codes. While all may be with Telstra, their mobile services are based in Australia and thus their numbers, as well as your own, is coded as such.

 

More information is available via: https://tel.st/y2znr.

 

With a Small Business Plan, you can opt for a $10 day pass that provides you with unlimited calls and texts to Australian numbers, whereby you would need to add the +61XXXXXXXXX (remember to drop the zero from the beginning of the number.)

 

The reason for this is when you are overseas, you will be accessing a partnered network and thus the network will not recognise the Australian numbers without the code in front of it.

 

Hope this helps. Smiley Happy

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