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iPhoneuser1
Level 1: Cadet

International roaming costs for calls going to messagebank while I am overseas

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We are headed overseas in May and will use Fon Wifi, Whatsapp, and PAYG International roaming for calls and messages only (mostly so we can have easy contact with our accommodation points). We are on a Postpaid plan. I won't answer any Australian calls I don't know, so they will go to messagebank. Will I be charged the $2/min if my phone rings in Italy (for example), I ignore it, and a message is left. Or will I only be charged if I listen to it (which I don't intend to do). My other option is to opt out/ turn off messagebank while we're out of the country. Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: International roaming costs for calls going to messagebank while I am overseas

Hi iPhoneuser1, I hope you enjoy your travels! You'll only be charged for the calls you receive in Italy if you answer them, and will only be charged for Messagebank if you call it to access any messages which are left. While you’re overseas, your voice messages will be converted to text and sent to you - there's no charge to receive SMS while outside Australia.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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3 REPLIES 3
Support Team
Support Team
Accepted Solution

Re: International roaming costs for calls going to messagebank while I am overseas

Hi iPhoneuser1, I hope you enjoy your travels! You'll only be charged for the calls you receive in Italy if you answer them, and will only be charged for Messagebank if you call it to access any messages which are left. While you’re overseas, your voice messages will be converted to text and sent to you - there's no charge to receive SMS while outside Australia.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

iPhoneuser1
Level 1: Cadet

Re: International roaming costs for calls going to messagebank while I am overseas

Brilliant, that’s exactly what I had hoped! Thank you!
Support Team
Support Team

Re: International roaming costs for calls going to messagebank while I am overseas

Not a problem, and let us know if you have any other questions in future we may be able to assist with!

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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