Jones4488
Level 1: Cadet

International roaming issues

I’m currently in Belgium and I can not call, msg or use data on my pre paid phone with the international pack. Yesterday I was in France and it worked fine. I received a sms from Telstra when I entered Belgium regarding rates but have not been able to use phone other than through wifi.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Support Team
Support Team

Re: International roaming issues

Hi Jones4488, 

 

Thanks for taking the time to reach out and welcome to Crowd Support!

 

If you have the 24x7 app, you can see if this is currently active on your service under the 'add on' tab and international roaming can be found at the bottom of the screen.

I've included a walk through just in case.

 

If everything is active as it should be, then I would recommend looking to see if there are any known outages in the area. And if your area has been mentioned, there will be an estimated time of repair outlined on the page.

 

Please let me know how you go.

 

- Matty

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Level 25: The Singularity
Level 25: The Singularity

Re: International roaming issues

The Data Pack (what you are calling International Pack) does not work in Belgium.

As far as Calls & Messages go, the most likely problem is that you have run out of usable credit (normal recharge credit is not usable overseas), you need to recharge in amounts of either $5 or $20 to have usable credit.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra 24x7®

View and activate your international roaming status, and purchase international Data Packs with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now