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Clowns1510
Clowns1510
Level 1: Cadet
September 2018

Internet

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For the past 2 days I have no internet at all don’t know why but I need this fixed
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Ozmoz
Level 21: Augmented
Level 21: Augmented
September 2018
Accepted Solution

Re: Internet

In response to Clowns1510
@Clowns1510 wrote:
For the past 2 days I have no internet at all don’t know why but I need this fixed

@Clowns1510 I assume you have rung Bigpond Technical Support on 1800 834 273 (For NBN) Or 133 933 (For ADSL) Or 13 22 00 (Mobile Broadband) to find out what is happening?

 

I would go through the online support tool first to see if that picks up a fault as then you have a reference number to quote.

 

https://www.telstra.com.au/my-account/troubleshooting-tool

 

Hot pineapple donut and a cuppa.... Mmmmmm

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Ozmoz
Level 21: Augmented
Level 21: Augmented
September 2018
Accepted Solution

Re: Internet

In response to Clowns1510
@Clowns1510 wrote:
For the past 2 days I have no internet at all don’t know why but I need this fixed

@Clowns1510 I assume you have rung Bigpond Technical Support on 1800 834 273 (For NBN) Or 133 933 (For ADSL) Or 13 22 00 (Mobile Broadband) to find out what is happening?

 

I would go through the online support tool first to see if that picks up a fault as then you have a reference number to quote.

 

https://www.telstra.com.au/my-account/troubleshooting-tool

 

Hot pineapple donut and a cuppa.... Mmmmmm

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
September 2018

Re: Internet

In response to Clowns1510
Then you need to report it (which you can't do here), 133933 for non-NBN, 1800 834 273 for NBN.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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ProfessorPhone
Level 22: Superhuman
September 2018

Re: Internet

In response to Clowns1510
It would be wise to run the Telstra troubleshooting tool
https://www.telstra.com.au/my-account/troubleshooting-tool?gclid=EAIaIQobChMIg4Ly0YjT3QIVXQQqCh3paAC...
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers.
"Being 75 years of age, entitles you to be an expert at everything !!"
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