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Deville
Level 1: Cadet

Live chat not working?

Answered

Hi I'm trying to use live chat but after I pick the 2 options, the screen fades & freezes, this is happening on my phone & iPad & whether I use the telstra app or safari, I am overseas & my phone won't pick up a network so unable to call, I've also tried switching on roaming through my telstra acc, it says it can take 2 hours but it's now been days, also it seems to be after I've updated to iOS 10.3.3

 

1 ACCEPTED SOLUTION

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Live chat not working?

Hi Deville, 

 

Sorry for the delay in getting back to you. Have you managed to progress your concerns any further? 

 

If you have someone else travelling with you, who has a Telstra phone, you can call +61 439 125 109 free of charge. 

 

Kind Regards 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Live chat not working?

Hi Deville, 

 

Sorry for the delay in getting back to you. Have you managed to progress your concerns any further? 

 

If you have someone else travelling with you, who has a Telstra phone, you can call +61 439 125 109 free of charge. 

 

Kind Regards 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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