Ash18
Level 1: Cadet

Mobile Data not available overseas despite mobile network availability...

Have been travelling. In Croatia I used a local SIM card. When I put the Telstra SIM back...it seems to be unable to get to the internet despite connecting to local telcos. I’m currently in Turkey and it’s very frustrating. Mobile Data settings are all on.

 

Any ideas?

 

I can only seem to be able to use the phone when I connect to a WiFi network...otherwise, I have no access to the internet.

1 REPLY
Support Team
Support Team

Re: Mobile Data not available overseas despite mobile network availability...

Hi Ash18,

 

Sorry to hear you're experiencing issues with your mobile service overseas. The first things to check is whether international roaming has been enabled on your mobile service. You can check this by via on 24x7 app  http://tel.st/app or My Account  http://tel.st/cpyn: https://www.telstra.com.au/support/category/mobiles-tablets/international-roaming/ir-how-to-enable-i...

 

Furthermore, for your interest, international usage rates can be found here https://www.telstra.com.au/international-roaming

 

Are you able to make and receive calls/SMS?

 

- Tim  

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