CrowdSupport®
yangxinhan2017
Level 1: Cadet

Mobile number portability

I was applied a number port service approximately one month ago, it is still doesn’t work, what can I do?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Support Team
Support Team

Re: Mobile number portability

Hi yangxinhan2017,

 

Thanks for reaching out and welcome to Crowd Support!

 

I'm sorry to hear that your number still hasn't ported over and can appreciate this would be frustrating.

 

When were you last in touch with us about this?

 

Please let me know.

 

- Matty

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

yangxinhan2017
Level 1: Cadet

Re: Mobile number portability

Hi Matty, 

 

about a week ago, 

 

thanks 

xinhan

Support Team
Support Team

Re: Mobile number portability

Just checking back in, Xinhan. Thanks for your patience. I understand we're currently working through a backlog of affected services. Has this completed for you yet? - Matthew. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

View and activate your international roaming status, and purchase international Data Packs with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now