Attamarrap1
Level 1: Cadet

Nbn contracts

On the Telstra app could we tap for upgrades to account for speed or different nbn packages like they have for phone

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2 REPLIES 2
Level 22: Superhuman
Level 22: Superhuman

Re: Nbn contracts

It may be a feature added down the line, however when adding a speed boost to a service Telstra has to check if your connection is capable of that speed before connecting you.
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Support Team
Support Team

Re: Nbn contracts

Hi Attamarrap1, welcome to CrowdSupport.

 

I'm the person that responds to reviews of the 24x7 and Telstra Air apps in the iOS and Google App Stores, so I'll pass this suggestion along to the people I work with.

 

@343GuiltySpark is right, and this means speed boosts etc. probably couldn't be added through such functionality, but plan movements between usage tiers etc. absolutely could be. With that said most of the plans are coming with unlimited data anyway, so the inclusions that change are going to be the extras or call inclusions . Given the declining use of fixed line services in a consumer setting it may not be development that is determined to be worthwhile when cost of development is considered.

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