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Jugglywuggles
Level 1: Cadet

No mobile data for the past 2 weeks

Answered

Two weeks ago I changed mobile plans ( Telstra to Telstra - same number) and immediately lost mobile data. I have tried resetting, a hard reset and even spoke to Telstra support who didn't find a solution although they will call me back in half an hour after they test things on their end ( one week and waiting ). I'm not sure if it's related or not, but my music disappears unless my iPhone 6s is set to aeroplane mode.

 

any help is much appreciated as I feel like I'm back in 1999, sans the youthful exuberance of someone yet to join the workforce!

1 ACCEPTED SOLUTION

Accepted Solutions
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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: No mobile data for the past 2 weeks

Hey @Jugglywuggles,

 

I sent you a private message as the issue is more likely to be account specific as the issue began after an account change.
If you can send me a reference number via PM, I can look into this for you.

 

- Matt

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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1 REPLY 1
Highlighted
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: No mobile data for the past 2 weeks

Hey @Jugglywuggles,

 

I sent you a private message as the issue is more likely to be account specific as the issue began after an account change.
If you can send me a reference number via PM, I can look into this for you.

 

- Matt

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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