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Not receiving text messages when on mobile

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Since returning from overseas and putting my Telstra sim back in my iPhone 6+:
1. I cannot access mobile data ( yes, mobile data is turned on)
2. Not receiving text messages
1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Not receiving text messages when on mobile

More than likely the SIM you used installed a carrier profile on the device which is a common issue for iPhones. If you're lucky it's not a 'hidden' one like global SIM's profile tend to be. See the below link for suggestions on how to fix it:

https://crowdsupport.telstra.com.au/t5/Apple-iPhone/Mobile-data-not-working-since-return-from-overse...
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Not receiving text messages when on mobile

More than likely the SIM you used installed a carrier profile on the device which is a common issue for iPhones. If you're lucky it's not a 'hidden' one like global SIM's profile tend to be. See the below link for suggestions on how to fix it:

https://crowdsupport.telstra.com.au/t5/Apple-iPhone/Mobile-data-not-working-since-return-from-overse...
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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