TB09
Level 1: Cadet

Outlook cannot send emails, recieves only.

Hi,

 

I am currently in Japan and whilst I can receive emails, I cannot send emails.

 

I have a bigpond email address and did not have any problems sending emails when I was in Australia.

 

Do you know what I can do to be able to send emails?

 

Any assistance would be appreciated.

 

Thanks,

 

TB09

 

 

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4 REPLIES 4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Outlook cannot send emails, recieves only.

what outgoing settings are you using?
e.g hostname, port, security type?
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

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TB09
Level 1: Cadet

Re: Outlook cannot send emails, recieves only.

Hi Yastiandrie,

 

Thank you for your message.

 

I am using the smtp.telstre.com & server port  465.

 

Thanks,

 

 

TB09

Level 24: Supreme Being
Level 24: Supreme Being

Re: Outlook cannot send emails, recieves only.

Have you set outgoing server to use SSL and Outgoing server requires Authentification ticked?
Support Team
Support Team

Re: Outlook cannot send emails, recieves only.

Hi @TB09

 

Just checking back in to see how you went and if you need any further support?

- Stef

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