Level 2: Rookie

Poor mobile reception in Pokolbin area

Is there any reason for such poor mobile reception in the past few months in Pokolbin (Hunter Valley).  We used get full reception or atleast 3 bars. Now we get only 1 bar and occasionally none. It is across all devices which include 2 mobile phones, a tablet, and our Telstra Mobile Broadband which we have because we can only get ADSL1 here. It is not specific to our house either, it is the entire region. What has changed Telstra?

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Level 22: Superhuman
Level 22: Superhuman

Re: Poor mobile reception in Pokolbin area

Id reconmend calling the mobile faults team on 13 22 00 to report a coverage issue.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Level 2: Rookie

Re: Poor mobile reception in Pokolbin area

Thanks. Actually found where I can report it online.
Support Team
Support Team

Re: Poor mobile reception in Pokolbin area

Great news @TABKAB


Thanks for your time and please do reach out again if you need us going forward.


- Jimmy

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