I have been waiting for over 72 hours for my phone number to go from Optus to Telstra
I now have a phone plan with 2 companies due to still being with Optus up until this number changes. The only reason i needed to change over to Telstra is due to moving to a remote location and Optus not having signal there. I obviously need this up and running ASAP so i have a phone and can contact people when I move.
I was initially told this number change should take less than 24 hours when I was in the Telstra shop sorting this out.
It has now been 72 hours and 3 extremely unhelpful phone calls later and still i have no answer and no resolution. Yesterday i was assured the issue would be fixed by today... still waiting. I just had another phone call where i was "promised" this would be amended by tomorrow, again. I am obviously very skeptical of this considering i just spoke to Optus who told me, they HAVEN'T EVEN RECEIVED A PORT REQUEST FROM YOU. So, what is going on? I am very frustrated and very sick of being put on hold and then after a long period of waiting, talking to someone who clearly has no idea what they're doing!!
I have been polite in all interactions with staff but i am very frustrated at this point and wish i didn't have to deal with Telstra.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.