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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
Hi @andrewm69 There is some great information provided to assist in this thread
I would recommend speaking to the Mobile Number Portability team on the same 13 22 00 number who specialise in porting, it's possible the request hasn't completed and they'd be the best team to look into this for you. If you have done this already and we've been unable to resolve it, then I agree with DrQ and recommend submitting a complaint for a further level of support. I apologise for the troubles, I'm sure we'll have a solution for you very soon!
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