Level 1: Cadet

Retrieve a not active Telstra number

Hi There


Got an urgent problem. 

I am currently travelling overseas, didn't check SMS regularly. I just found out my telstra prepaid number was no longer active since last 22 Nov. 


I have tried to recharge it but failed.


I called customer service team and online chat with customer service team as well, got feedback is I can't take my old number back.


Called Telstra prepaid team again to confirm, representitive talked to me that it is still a on-going process, I can switch prepaid to post paid if the de-activate process finishes and I can still use my old number.


The old number is very important to me, all my bank info, credit card, insurance and etc are associated with it. I can't change my number.


Any one can help me with that, please?


Many Thanks,

A very frustrated Telstra customer

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Support Team
Support Team

Re: Retrieve a not active Telstra number

Hi Yipeng,


Apologies for the delay in replying to your post. Has this since been resolved?

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