Level 1: Cadet

Samsung Note 3, Telstra prepaid, roaming in USA not working

Hi! I'm currently in a United States territory and can't get my roaming to work. I've got a Samsung Note 3 on a Telstra prepaid and have never had issues roaming in Asia, Europe, or the Middle East before. Has anyone run into the same issue before or have any clue as to what the problem might be? I'm waiting for a few things from Aust, so would really like to sort this out! Thanks heaps for your help!

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Telstra (Retired)
Telstra (Retired)

Re: Samsung Note 3, Telstra prepaid, roaming in USA not working

Hi Shards

I hope International Roaming is working for you now. 

If it isn't our 24x7 Live Chat team are available to give you a hand, and the link to chat with them is:

And we also have staff available 24x7 over the phone on +61 439 125 109
That number is a free call from Telstra SIM Cards - so if r a travelling companion has International Roaming turned working, I'd recommend using this number.
Otherwise, you may prefer the landline style number as it generally has cheaper calling rates from overseas services: +61 2 9242 0570

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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