Level 1: Cadet

Sim activation (prepaid)


Just bought a prepaid SIM card created an account, bought 30AUD recharge, switched off myphone and i am not able to send or receive calls...

Do not know how to fix it.



Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Sim activation (prepaid)

Sorry to read about the trouble you're having here, @Cyberdavos. I suggest speaking with our mobile faults team on 125 111 or online here, they'll be able to look into this for you and help you resolve the problem.


Let me know how you go.


- Coda

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

View and activate your international roaming status, and purchase international Data Packs with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now