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Have you considered that it could very well be a fault with your phone?
Take it in to your nearest Telstra or Apple store and get it sent away for assessment and repair.
Thanks for taking the time to reach out through Crowd Support about this.
Did you end up going to your local Telstra store about this?
If you haven't already, I would recommend reaching our Mobile Faults team on 125 111 as they would be able to investigate if your handset is faulty. I would also recommend letting them know that you haven't been able to access the bulk of your data allowance because of this issue.
Please let me know how you go.
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