CrowdSupport®
Monarc19
Level 1: Cadet

Telstra Mobile DNS Issue

We are currently experiencing an issue with our Telstra Mobile customers unable to browse our website. I have tracked the issue down to stale DNS records on the primary DNS server responsible for mobile.

 

The two DNS servers issued to my phone, are 10.5.133.45 & 10.4.27.70 respectively.

 

Please find my dig results below.

 

~@~:~$ dig @10.5.133.45 monarcglobal.com. +sho
50.63.202.36

 

~@~~$ dig @10.4.27.70 monarcglobal.com. +short
3.105.115.119
54.66.206.110
54.153.179.36

 

10.4.27.70 the secondary server has the correct IP for my record, every DNS check I've run on various tools across the globe report the correct IP and also other providers Vodafone, Optus & Vocus too.

 

Why is it that the DNS server 10.5.133.45 is so slow with updating new records?

 

All the other Telstra DNS servers listed below have our updated records.

 

NSW61.9.194.4961.9.195.193
Victoria61.9.133.19361.9.134.49
Queensland61.9.211.3361.9.211.1
Tasmania61.9.188.3361.9.134.49

 

If someone from Telstra could force an update of our domain monarcglobal.com on this server that would be greatly appreciated as there are other records suffering from the same issue.

 

Thanks!

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