Dizzle80
Level 1: Cadet

Telstra air has disappeared?

We have had access to Telstra air as Telstra customers for the past 16 months, which is handy when mobile data runs out. For the past two weeks both Telstra air and fon hotspots no longer appear. What could be the cause? Nothing whatsoever has changed regarding our location or the hotspot which is within distance of our home. It’s very strange that it has been available for the entire time and is now not visible. Please help!

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2 REPLIES 2
Support Team
Support Team

Re: Telstra air has disappeared?

Hi @Dizzle80,

 

That's very strange, are you able to connect to the hotspot at all, such as if you go and stand near it and try to connect?

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Support Team
Support Team

Re: Telstra air has disappeared?

Hi @Dizzle80

 

Just checking back in to see how you went and if you need any further help or support?

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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