Callum1231
Level 1: Cadet

Telstra router dropping out

The router supplied with the nbn upgrade continuously drops out specifically when using online gaming. Once this occurs both the phone and online lights go out with only the blue link light left. This first started in late October and has progressively worsened. Do I need to upgrade the router as it does not have the capabilities needed or is there another issue?

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra router dropping out

Doubt its a router issue unless it is faulty. More then likely a network problem

Lodge a fault with NBN Assurance via 1800 834 273
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

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