Yesterday we lost 4G signal during a Thunderstorm. We still have very limited 3G.
The tower is at Smoky Creek, Queensland, near Jambin and Goovigen.
How do I report this?
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Quickest way to get it investigated is to call 132200 and say “mobile assurance” as they will be able to load a ticket for you on the spot.
alternatively you can load a coverage feedback but it isn’t going to likely be as timely a response. https://service.telstra.com.au/customer/general/forms/coverage-feedback
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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