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Chrisolol
Level 2: Rookie

Unable to access Specific Website

Answered

Hi I'm unable to access the website 21stcenturymeats.com.au This is a website I manage for a client and I have tried to access this via my home internet and mobile internet both with telstra. For some reason the website loads when using my wifes Vodaphone internet. 

 

When i did a tracert the request times out at telstra. 

 

The website is hosted with a uk company however i have other sites hosted with them that work. 

 

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

 

C:\Users\Chriso>ping 21stcenturymeats.com.au

Pinging 21stcenturymeats.com.au [176.32.230.45] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 176.32.230.45:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

C:\Users\Chriso>tracert 176.32.230.45

Tracing route to web301.extendcp.co.uk [176.32.230.45]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 21 ms 21 ms 22 ms lo140-ar1-n1syd.isp.foxtel.net.au [172.199.127.255]
3 21 ms 21 ms 22 ms be1-140-pm2-n1syd.isp.foxtel.net.au [202.80.92.163]
4 22 ms 22 ms 22 ms bvi100-er1-n1syd.isp.foxtel.net.au [202.80.92.129]
5 23 ms 23 ms 25 ms Bundle-Ether19.ken-edge901.sydney.telstra.net [139.130.60.25]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Chriso>

1 ACCEPTED SOLUTION

Accepted Solutions
Chrisolol
Level 2: Rookie
Accepted Solution

Re: Unable to access Specific Website

Hi the website works now, it loaded straight away with no problems.

 

It works on my phone now also. I didnt change anything on my end, whatver the problem it seems to be fixed now.

 

I did a tracert on the ip again for reference and it seems its no longer failing at the telstra ip address.

 

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Chriso>tracert 176.32.230.45

Tracing route to web301.extendcp.co.uk [176.32.230.45]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 22 ms 21 ms 21 ms lo140-ar1-n1syd.isp.foxtel.net.au [172.199.127.255]
3 23 ms 22 ms 22 ms be1-140-pm2-n1syd.isp.foxtel.net.au [202.80.92.163]
4 23 ms 22 ms 22 ms bvi100-er1-n1syd.isp.foxtel.net.au [202.80.92.129]


5 23 ms 22 ms 22 ms Bundle-Ether19.ken-edge901.sydney.telstra.net [139.130.60.25]

this is where it failed last time


6 23 ms 23 ms 23 ms bundle-ether13.ken-core10.sydney.telstra.net [203.50.11.94]
7 23 ms 24 ms 23 ms bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
8 25 ms 23 ms 24 ms bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
9 172 ms 169 ms 170 ms i-12.paix-core01.bx.telstraglobal.net [202.84.136.194]
10 170 ms 170 ms 171 ms i-0-6-0-5.eqnx-core01.bi.telstraglobal.net [202.84.136.230]
11 170 ms 174 ms 172 ms i-0-0-0-0.eqnx03.bi.telstraglobal.net [202.84.251.85]
12 173 ms 175 ms 172 ms sl-st50-sj-.sprintlink.net [144.223.242.129]
13 176 ms 178 ms 177 ms sl-st31-sj-.sprintlink.net [144.232.0.165]
14 169 ms 169 ms 170 ms 144.232.18.142
15 238 ms 238 ms 237 ms ash-bb4-link.telia.net [213.155.135.158]
16 318 ms 357 ms 318 ms ldn-bb2-link.telia.net [62.115.141.95]
17 308 ms 307 ms 309 ms ldn-b3-link.telia.net [80.91.251.237]
18 307 ms 307 ms 308 ms hosteurope-ic-302027-ldn-b3.c.telia.net [213.248.91.150]
19 322 ms 322 ms 322 ms hx8-cr4.core.webfusion.com [109.104.95.138]
20 312 ms 312 ms 312 ms xe-2-0-0.dr-slave.ld5.eng.webfusion.com [109.104.95.226]
21 317 ms 316 ms 320 ms web301.extendcp.co.uk [176.32.230.45]

Trace complete.

C:\Users\Chriso>

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5 REPLIES 5
Level 25: The Singularity
Level 25: The Singularity

Re: Unable to access Specific Website

If you go to extendcp.co.uk can you log in to the Control Panel for the site?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 23: Superhero

Re: Unable to access Specific Website

Just logged straight into the site 2 mins ago no problems here Chris. Nice Bright front page and site by the way.

 

Windows 10/Edge browser/ADSL2+

 

Try clearing the cache inb your browser, re-kick start your medem and computer.

 

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NB: I am NOT a Telstra employee, just another customer like you.
Chrisolol
Level 2: Rookie

Re: Unable to access Specific Website

yeah i can

Chrisolol
Level 2: Rookie

Re: Unable to access Specific Website

Thanks for checking it out! yeah ive cleared my cache and reset my modem. However it doesnt work on my phone either. Thanks for having a look though. 

 

Just not sure why tracert fails at that ip address 

Chrisolol
Level 2: Rookie
Accepted Solution

Re: Unable to access Specific Website

Hi the website works now, it loaded straight away with no problems.

 

It works on my phone now also. I didnt change anything on my end, whatver the problem it seems to be fixed now.

 

I did a tracert on the ip again for reference and it seems its no longer failing at the telstra ip address.

 

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Chriso>tracert 176.32.230.45

Tracing route to web301.extendcp.co.uk [176.32.230.45]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 22 ms 21 ms 21 ms lo140-ar1-n1syd.isp.foxtel.net.au [172.199.127.255]
3 23 ms 22 ms 22 ms be1-140-pm2-n1syd.isp.foxtel.net.au [202.80.92.163]
4 23 ms 22 ms 22 ms bvi100-er1-n1syd.isp.foxtel.net.au [202.80.92.129]


5 23 ms 22 ms 22 ms Bundle-Ether19.ken-edge901.sydney.telstra.net [139.130.60.25]

this is where it failed last time


6 23 ms 23 ms 23 ms bundle-ether13.ken-core10.sydney.telstra.net [203.50.11.94]
7 23 ms 24 ms 23 ms bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
8 25 ms 23 ms 24 ms bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
9 172 ms 169 ms 170 ms i-12.paix-core01.bx.telstraglobal.net [202.84.136.194]
10 170 ms 170 ms 171 ms i-0-6-0-5.eqnx-core01.bi.telstraglobal.net [202.84.136.230]
11 170 ms 174 ms 172 ms i-0-0-0-0.eqnx03.bi.telstraglobal.net [202.84.251.85]
12 173 ms 175 ms 172 ms sl-st50-sj-.sprintlink.net [144.223.242.129]
13 176 ms 178 ms 177 ms sl-st31-sj-.sprintlink.net [144.232.0.165]
14 169 ms 169 ms 170 ms 144.232.18.142
15 238 ms 238 ms 237 ms ash-bb4-link.telia.net [213.155.135.158]
16 318 ms 357 ms 318 ms ldn-bb2-link.telia.net [62.115.141.95]
17 308 ms 307 ms 309 ms ldn-b3-link.telia.net [80.91.251.237]
18 307 ms 307 ms 308 ms hosteurope-ic-302027-ldn-b3.c.telia.net [213.248.91.150]
19 322 ms 322 ms 322 ms hx8-cr4.core.webfusion.com [109.104.95.138]
20 312 ms 312 ms 312 ms xe-2-0-0.dr-slave.ld5.eng.webfusion.com [109.104.95.226]
21 317 ms 316 ms 320 ms web301.extendcp.co.uk [176.32.230.45]

Trace complete.

C:\Users\Chriso>

View solution in original post

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