JatinderSingh
Level 1: Cadet

Very poor reception @ watergardens

This is absolutely ridiculous that people can’t make and receive calls while around watergardens shopping centre in Taylors Lakes Victoria 

if the mobile tower has been removed some should be proactive to the situation and had a mitigation plan ahead so that customers don’t suffer.

this absolutely unacceptable.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity

Re: Very poor reception @ watergardens

There are 5 towers within 3km, including the one at the Shopping Centre itself, and there are no reported outages in the Taylors Lakes area.

 

What model phone are you using? And have you tried going to https://fix.telstra.com to try and work out what is wrong (and report the issue if it can't be fixed by the troubleshooter)?

 

Note: you can't report coverage issues via Crowdsupport.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Gill_07
Level 1: Cadet

Re: Very poor reception @ watergardens

Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: Very poor reception @ watergardens

The problem is, people come here and complain. We then offer suggestions as to what they need to do to get the problem resolved and we never hear from them again.

 

As this is not an Official Support Channel, there isn't anything that anyone other then the person who is experiencing the problem can do to get it fixed.

 

The https://fix.telstra.com site is the best and quickest way to try to get problems resolved as quickly as possible. Coming here, we can only offer advice.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra 24x7®

View and activate your international roaming status, and purchase international Data Packs with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now