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Ajcrowley
Level 2: Rookie

WIFI Calling

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So WiFi Calling was working on a mix of Apple and Android phones connected to my Telstra NBN. now it no longer works on the Telstra NBN but will work if i connect to another Wireless network from a 4G hotspot or the office Wifi. All devices are running latest software and all devices have been rebooted/powered down. Ping from the NBN is around 7, DL 94 UL38.

The only thing that changed was the NTD died during a thunderstorm and had to be replaced and everything seemed normal but i never checked Wifi Calling, i have very poor mobile reception so i am really starting to miss it, Help

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Ajcrowley
Level 2: Rookie
Accepted Solution

Re: WIFI Calling

Replaced the Telstra supplied modem with Draytek Vigor 2762AC, this supports multiple WAN backups including the 4G USB stick, everything now works a treat

View solution in original post

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3 REPLIES 3
Level 23: Superhero

Re: WIFI Calling

I know it may seem obvious but have you tried turning off wifi calling, rebooting your iPhone, then enabling it again?

If you've found a solution then don't forget to mark that post accordingly.
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Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
Ajcrowley
Level 2: Rookie

Re: WIFI Calling

Yes, i have rebooted everything with it on and off, if i put the old cable modem back in WiFi calling comes back. i am pretty sure its due to the firmware V2.2.2.28 as it worked prior to this version

This is on 3 different i phones and a Galaxy s10 and note 9 all work with the old cable modem which i guess i can keep using

 

 V2.2.2.28
Highlighted
Ajcrowley
Level 2: Rookie
Accepted Solution

Re: WIFI Calling

Replaced the Telstra supplied modem with Draytek Vigor 2762AC, this supports multiple WAN backups including the 4G USB stick, everything now works a treat

View solution in original post

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