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LLSA
Level 1: Cadet

Hi all, I am on a Go Mobile Swap Plan $149, and am currently in Mexico on holiday.  My "Critical Information Summary" says that I have unlimited roaming calls and sms for use while overseas to eligible countries. I also have a 2GB data allowance for ...

Timbertop
Level 1: Cadet

Hi, just wonder what the heck I have to do to buy a Telstra go repeater for a vehicle. I spoke to Telstra a few months ago, they said to go to the Telstra shop. Today I finally got to a Telstra shop, they said they can't get them.
So rang Telstra agai ...

Tash55
Level 1: Cadet

I have been waiting for over 72 hours for my phone number to go from Optus to TelstraI now have a phone plan with 2 companies due to still being with Optus up until this number changes. The only reason i needed to change over to Telstra is due to mov ...

Sarahssss
Level 1: Cadet

Can anyone tell me, will I get international roaming charges if my phone remains on flight mode?

hobo21
Level 1: Cadet

I will be setting up the international roaming day pass on my mobile while overseas. I am expecting some tour guides to call me (e.g. tour guide call me from Krakow while I am in Krakow). I know a lot of work phones have restrictions to block them ma ...

megano
Level 1: Cadet

Recently changed over from optus to telstra but didn’t have new sim card for 2 days. When new sim card was put in my phone I didn’t receive any missed text messages while my phone was off. Is there anyway to recover these?

Troy42
Level 1: Cadet

Hi I am experiencing considerable delays from the time a message is left till the time the alert appears on the phone. Typically there is a 4 hour delay but this can vary considerably either way. The phone is a current series iphone running the curre ...

AliSabig
Level 1: Cadet

I am In overseas and i can’t register to any network. My device Note 9. My plane XL

AliSabig
Level 1: Cadet

i can’t use the service at all and i am in overseas now. I called many time to technical support by using my overseas number and before they fix the problem my call disconnected because my $500 balance in my overseas number finished

i need someone to ...

Chey_Lee
Level 1: Cadet

Hi, I want to call my partner who is on holiday in China. Do I have to pay extra to call him over there?

hobo21
Level 1: Cadet

I will be setting up the international roaming day pass on my mobile while overseas. I am expecting some tour guides to call me (e.g. tour guide call me from Krakow while I am in Krakow). I know a lot of work phones have restrictions to block them ma ...

megano
Level 1: Cadet

Recently changed over from optus to telstra but didn’t have new sim card for 2 days. When new sim card was put in my phone I didn’t receive any missed text messages while my phone was off. Is there anyway to recover these?

BucketDan
Level 1: Cadet

Hello, I am currently travelling in Quito, Ecuador and my iPhone 7 can’t locate any viable networks. CLARO, CNT, Movistar Are the only networks available but Telstra won’t connect. Apparently it needs Conecel,Telefonica (OTECEL) but they aren’t showi ...

RichBing
Level 1: Cadet

Traveling to NZ in a couple of weeks. Will my prepaid service work over there if I set my phone to roaming ?

Timewaster1
Level 1: Cadet

Received popup telling me that I have won an iPhone x telstra promotional stock ect they have my IP address.

BenChapman
Level 1: Cadet

Once activated and I make a call I am charged $10 for that day. Am I then charged $10 ever day after that or only once a make a call or use data on the next day

WentyMan
Level 2: Rookie

I have two Telstra mobile numbers both of which divert on no answer to fixed numbers 024704xxxx on which I have a voicemail service. One of these goes straight to voicemail, the other announces “this call is being diverted please wait” before diverti ...

abrogard
Level 3: Gumshoe

This menu choice we're forced to make is counter productive.  I've read a couple of threads purporting to answer this but they never clearly do so. My son is in Singapore with is prepaid Telstra Smartphone.I call him from here.Who pays the cost? One ...

Zuvann
Level 1: Cadet

Hello, I recently bought an Honor 7X and I've been having some issues with making and receiving calls. I can use my mobile data and SMS just fine. My phone supports the following bands: 4G LTE TDD: B40/B414G LTE FDD: B1/B3/B53G WCDMA: B1/B82G GSM: B3 ...

JazzyFizz
Level 1: Cadet

I accidently turned on call barring for incoming calls & now when I try and turn it off it keeps coming up with unexpected response from network
How do I fix this? Because I'm not receiving incoming calls
I've tried resetting phone, going into settings ...

meijo1987
Level 1: Cadet

LachlanP
Level 1: Cadet

The mobile phone coverage map shows that I should get good signal inside my house, but i don't. I was thinking of purchasing a 4G booster. Has anyone experiences with theses, know what to look for, and have any experiences with specific companies ? T ...

Level 21: Augmented cretsiah
Level 21: Augmented

got a phone call today 1pm from mobile city   however it came up saying   Telstra Private Incoming    a) didnt know Telstra had taken over Mobile City b) foreign accent c) most likely a scam   major concern is suggestion that it was an internal priva ...

Support Team IvanS
Support Team

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Gilbo1963
Level 2: Rookie

With the International Day Pass does it work on a 24 hour cycle with a 'day' starting from when you use first use the phone ie if you make a call at 10.00pm then the pass is for the next 24 hours or a cycle relating to AEST ie it resets every day at ...

JuzzyQLD
Level 2: Rookie

We use a program to manage people on rosters etc.
This program has the ability to send SMS messages using an SMS gateway.
Currently, Telstra does not have an sms gateway, this is something that was invented many years ago...... Telstra have a stupid sy ...

JH-
Level 1: Cadet
Richardc007
Level 1: Cadet

I have a inrico TM-7 internet radio and it only works in 3G mod. can i still get 3g sims as i have a 4g sim and the radio will not reconise it Many thanks Richard C

Jimmy66
Level 1: Cadet

For the last week or so , I am unable to down load content from the i-Tunes store, I keep getting error-43 . Using my wireless 4G modem I have no problem. Other sites seem ok . Has anyone else had tis issue? I have reloaded  itunes , changed my conne ...

NotHappyIPSEC
Level 1: Cadet

Hi, once upon a time the sun shone, the birds sang and my IPSEC Dialup VPN worked just fine whilst paired over my Telstra 4G handset. Then sometime recently, it stopped working. I've just spent 2 days confirming that the issue is isolated to Telstra, ...

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