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archie4001
Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

Andrew147
Level 2: Rookie

I had an old subscription w to an older watch which has been removed but I still can't connect. I have wasted 3 days and many hours on the phone and on live chat but no one can help. It looks like my old watch (which has been unpaired) is still caugh ...

Unh4ppycustom3r
Level 1: Cadet

After 9 years with Optus I have ordered a Telstra post paid $60 per month sim.  Telstra have sent out my sim and disconnected my Optus service.  3 days into the plan I have received notification that my service is barred due to information irregulari ...

Kez55
Level 1: Cadet

I've activated International Roaming and International Day Pass on my post-paid mobile. Did I need to select a local Indian provider? I seem to be with Airtel and roaming. Should I disconnect the data service?

idkhelp
Level 1: Cadet

Just set up new Wi-Fi, all lights are green, phone says Wi-Fi is connected but no internet. Connected the Wi-Fi to my laptop just fine however every time I try to open a website it says connection is not private and won't let me enter into the websit ...

gjcwiz
Level 1: Cadet

I have a cel-fi go set up in my caravan so that I can improve my coverage, while I'm touring around.  How do I stop all of the paracites near me from chewing up all of the bandwidth that I've created and paid over $1,000 to set up for my own use.  Pe ...

Harley42
Level 1: Cadet

Netgear has you have 2 new alerts and says to come here?

Vineesh
Level 1: Cadet

I had been reporting Telstra poor coverage for the last 5 years or so and they seem to remain ignorant. I signed up with Vodafone three years ago but had a prepaid service(Telstra). The network at the end of Collins st/Bourke st is like one bar and i ...

AUphantoms
Level 2: Rookie

5g

I have oppo Reno 5g and can no longer receive 5g Things where working great I live in Victoria. 3064. 

Mikekj
Level 1: Cadet

does anyone know what this box is out the front of the house? I’m guessing some of the wires are for the telephone (which we don’t have) and the other may be for an antenna?  

archie4001
Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

jrnsk
Level 2: Rookie

I'm about to travel to Europe for five weeks and because of the rate Telstra charges for a Day Pass, intend purchasing an o/s sim on arrival. I'm happy to pay the Vodafone rate, but not double that. My question is, if I divert my current Telstra mobi ...

Dave157
Level 1: Cadet

I am extremely frustrated.  I recently went on a trip to Japan with my family. Whilst there I turned on the add-on international day pass for me and my wife.  After returning home, I have tried multiple times to turn it off and it failed. Via the web ...

Kjohnson2
Level 1: Cadet

Hey Telstra,Why is it taking so long to Port my number away?? I am waiting for Telstra to still approve my Port to Vodafone.. can you help???

Bbunn
Level 1: Cadet

I need our home internet to be looked into.. not even 12 months ago we joined with Belong (through Telstra) and our internet is terrible.
We pay top dollar every month to have wifi and our phones with Telstra but I can’t get anything to load at ANY ti ...

eecs
Level 2: Rookie

Web searches regarding locating Telstra cell towers all seem to lead to threads here, with the usual response being that the information is not publicly available but some kind Telstra rep is able to look up an internal database... My Telstra wingle ...

macca_au
Level 3: Gumshoe

A month or so ago, our Telstra mobile reception at Myocum Northern NSW went from woeful to pretty much non existant. We have both been using Telstra sold Samsung devices (s10e) and enabled wi-fi calling on our Synology router. It worked well for a lo ...

buzzardnuts
Level 1: Cadet

the phone service has been appalling up here the last month, it has gone from 97mbs down and 40mbs up to 3mbs to 1mbs. As I work away from m. Home I need this to keep in contact with my family. cannot even make a video call or use my pH as a hot spot ...

AX3
Level 2: Rookie

How long would take to have internet cable outage fixed - What is the SLA. My internet cable problem started on 22nd Jan and it has been down since 31st Jan 2020. 4G backup mode is only 1M while usual download would be 40M at peak hour. The outage in ...

Chris1753
Level 1: Cadet

I know I activated the international call bar in my Telstra account but now wish to remove this and cannot see how or where to reset? Any body help me please?

Kez55
Level 1: Cadet

I've activated International Roaming and International Day Pass on my post-paid mobile. Did I need to select a local Indian provider? I seem to be with Airtel and roaming. Should I disconnect the data service?

gjcwiz
Level 1: Cadet

I have a cel-fi go set up in my caravan so that I can improve my coverage, while I'm touring around.  How do I stop all of the paracites near me from chewing up all of the bandwidth that I've created and paid over $1,000 to set up for my own use.  Pe ...

Harley42
Level 1: Cadet

Netgear has you have 2 new alerts and says to come here?

AUphantoms
Level 2: Rookie

5g

I have oppo Reno 5g and can no longer receive 5g Things where working great I live in Victoria. 3064. 

Mikekj
Level 1: Cadet

does anyone know what this box is out the front of the house? I’m guessing some of the wires are for the telephone (which we don’t have) and the other may be for an antenna?  

Mjamo
Level 1: Cadet

Hi,my phone keeps saying No Sim Card - Telstra in the top left hand corner although I still have phone coverage and hot spot going just fine so it’s obviously still connected, just wondering why it continues to say there’s no sim when it is working f ...

brisbane3
Level 1: Cadet

Hi, I got a Iphone 11 pro max and located in Capalaba, Qld. My phone reception and mobile internet speed is slow and my calls drops out sometimes. I only got 1 bar on my 4G signal and I got 140 Gig of data I can't use because of this. What is happeni ...

Tandama
Level 1: Cadet

Hello,  I try to connect my 4gx wifi pro, however, my email address is wrong and I couldn't a bale to verify it. What can I do?

Brent4395
Level 1: Cadet

Has been down from last Tuesday week appointment booked today and didn’t even turn up cancelled without telling us took the day off work and didn’t even need to as it was an external issue so didn’t need to be home anyway  no one can say when it will ...

EtcEtc
Level 1: Cadet

Looking at the Melbourne coverage map for Feb 2020 and comparing it to Jan 2020 map, the coverage has been reduced all over the place. Could someone please explain why ???? eg look at Sunbury, Essendon, Craigieburn,Mill Park,

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