Network & Roaming

Hi I am on the $129/month mobile on 24 months contract which will expire August 2020. It supposed included unlimited international call and text to 30 countries when I signed up and increased to 76 countries according to my Telstra 24/7 apps. However ...

Hi,I am currently overseas (on a cruise ship). I brought my phone so I can could use wifi and the camera (not the phone). Data Roaming is turned off and I received a message about International Roaming automatically being turned on (and don't believe ...

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

So WiFi Calling was working on a mix of Apple and Android phones connected to my Telstra NBN. now it no longer works on the Telstra NBN but will work if i connect to another Wireless network from a 4G hotspot or the office Wifi. All devices are runni ...

i have just returned from a short cruise to Airlie Beach and back to Brisbane.  i discovered that the Signia App will not work without the internet and i needed to change the spatial configuration on my hearing aid.  i have ended up with $100 bill ju ...

I'm in (Melbourne) Preston South/ Thornbury area and consistently get horrendously bad 4G download speeds, usually in the realm of 0.5-2Mbps on good reception. I'm about to vote with my feet, but is this a typical thing?Some other areas like Flinders ...

Hi  I am in Mexico and my international roaming is not working. I log into my account and see that I have it activated..and i can sms/make calls..for some reason won't connect to internet. I have also enabled mobile data in my settings and have a lit ...

My data has been so slowly lately and it won’t go back onto 4g now it’s saying I can’t connect to the internet to! Someone please help me and my mumma 

I had an old subscription w to an older watch which has been removed but I still can't connect. I have wasted 3 days and many hours on the phone and on live chat but no one can help. It looks like my old watch (which has been unpaired) is still caugh ...

I don’t know what is going on with Telstra lately. NBN is trash and there’s pretty much no help in fixing it, now my only reliable method of internet connection which was 4g is now shot. I can’t call anyone, no dial tone then just says call failed, i ...