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Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Numeralla123
Level 1: Cadet

Our internet is so bad that when my son plays fortnite I can’t even watch Netflix, any suggestions on ways of fixing this?

Amber16
Level 1: Cadet

nbn service down for a week. Telstra website says there’s an outage.   Telstra app says there is no issue.  But we have no internet.  Smart modem failover not working.  Hot spotting off mobiles but its chewing up data and we are both working from hom ...

WazzaWoo62
Level 1: Cadet

I still have no internet with Telstra since 6th February. Called over a dozen times without a solution. Had a technician attend, still no solution. Lodged 4 online complaints with no response from Telstra. Feed up with these people, so I lodged a com ...

lepire
Level 1: Cadet

I urgently need to access my Telstra phone number while abroad in France. I am unable to reach anyone at Telstra to help, so I am posting here. The issueWhen I insert my Telstra SIM in my iPhone, one of the following will happen:I immediately see "no ...

M2020
Level 1: Cadet

4G speed dropped to as low as 3Mbs. Usually 8Mbs.

Matchbox
Level 2: Rookie

I was wondering if any Telstra Rep is on here that can help me with an issue with a Small Cell site that has been offline for over 3 weeks now. Background: Mid last year, there was a letterbox drop stating there is going to be a installation of a Tel ...

Desertgirl
Level 1: Cadet

NBN

I have a telstra modem in my house which is connected to wifi. The blue solid light came on a few days ago though which means my nbn isn’t working. I found some instructions to reset the modem but the green light didn’t come back on and on the back o ...

139
Level 1: Cadet

Hi,I have just upgraded my mobile phone plan. I was quite annoyed when I saw the International Roaming Day Pass for $10/day was enabled by default. If I did not read the account activation emails closely, I would not have identified this until my fir ...

sharondee
Level 1: Cadet

I work in Laverton North Vic for the last 3 weeks I have had no reception. I cant  even send a text. I dont use the company WiFi I use my own data. Can someone please tell what is going on?  

BoneInspector
Level 2: Rookie

Evening, Having had to move interstate during this virus business and home school the kids I am for various reasons attempting to rig up a system to allow me to share mobile data with 4 laptops. On my work based telstra Iphone I can tether the phone ...

Bun00001
Level 1: Cadet

I had barred sms incoming and outgoing. How do I remove this so I can send and receive sms

koit
Level 2: Rookie

Hi folks, A friend's mobile phone, sitting by itself on a desk in their house, keeps auto-ringing my number.When I answer, it triggers the ringtone on their phone.They then answer it to hear me asking "Who's Calling?" They are equally perplexed as to ...

archie4001
Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

jrnsk
Level 2: Rookie

I'm about to travel to Europe for five weeks and because of the rate Telstra charges for a Day Pass, intend purchasing an o/s sim on arrival. I'm happy to pay the Vodafone rate, but not double that. My question is, if I divert my current Telstra mobi ...

Dave157
Level 1: Cadet

I am extremely frustrated.  I recently went on a trip to Japan with my family. Whilst there I turned on the add-on international day pass for me and my wife.  After returning home, I have tried multiple times to turn it off and it failed. Via the web ...

Kjohnson2
Level 1: Cadet

Hey Telstra,Why is it taking so long to Port my number away?? I am waiting for Telstra to still approve my Port to Vodafone.. can you help???

Bbunn
Level 1: Cadet

I need our home internet to be looked into.. not even 12 months ago we joined with Belong (through Telstra) and our internet is terrible.
We pay top dollar every month to have wifi and our phones with Telstra but I can’t get anything to load at ANY ti ...

eecs
Level 2: Rookie

Web searches regarding locating Telstra cell towers all seem to lead to threads here, with the usual response being that the information is not publicly available but some kind Telstra rep is able to look up an internal database... My Telstra wingle ...

macca_au
Level 3: Gumshoe

A month or so ago, our Telstra mobile reception at Myocum Northern NSW went from woeful to pretty much non existant. We have both been using Telstra sold Samsung devices (s10e) and enabled wi-fi calling on our Synology router. It worked well for a lo ...

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Numeralla123
Level 1: Cadet

Our internet is so bad that when my son plays fortnite I can’t even watch Netflix, any suggestions on ways of fixing this?

Amber16
Level 1: Cadet

nbn service down for a week. Telstra website says there’s an outage.   Telstra app says there is no issue.  But we have no internet.  Smart modem failover not working.  Hot spotting off mobiles but its chewing up data and we are both working from hom ...

WazzaWoo62
Level 1: Cadet

I still have no internet with Telstra since 6th February. Called over a dozen times without a solution. Had a technician attend, still no solution. Lodged 4 online complaints with no response from Telstra. Feed up with these people, so I lodged a com ...

M2020
Level 1: Cadet

4G speed dropped to as low as 3Mbs. Usually 8Mbs.

Matchbox
Level 2: Rookie

I was wondering if any Telstra Rep is on here that can help me with an issue with a Small Cell site that has been offline for over 3 weeks now. Background: Mid last year, there was a letterbox drop stating there is going to be a installation of a Tel ...

Desertgirl
Level 1: Cadet

NBN

I have a telstra modem in my house which is connected to wifi. The blue solid light came on a few days ago though which means my nbn isn’t working. I found some instructions to reset the modem but the green light didn’t come back on and on the back o ...

139
Level 1: Cadet

Hi,I have just upgraded my mobile phone plan. I was quite annoyed when I saw the International Roaming Day Pass for $10/day was enabled by default. If I did not read the account activation emails closely, I would not have identified this until my fir ...

sharondee
Level 1: Cadet

I work in Laverton North Vic for the last 3 weeks I have had no reception. I cant  even send a text. I dont use the company WiFi I use my own data. Can someone please tell what is going on?  

Joe41
Level 1: Cadet

Hi all I'm on Telstra pre-paid.  Today all of a sudden I was unable to make or receive calls. When I try, my phone says 'call failed'. If someone calls me, it also fails. SMS and data are still working. I have plenty of credit. I've tried the sim in ...

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