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Bbunn
Level 1: Cadet

I need our home internet to be looked into.. not even 12 months ago we joined with Belong (through Telstra) and our internet is terrible.
We pay top dollar every month to have wifi and our phones with Telstra but I can’t get anything to load at ANY ti ...

Fernsy
Level 1: Cadet

Provide me a working service that I pay for. The one that we agreed on before I signed up with you. I don't really like just throwing $500+ monthly out the window because that's what I'm doing and have been for a longtime now. Someone give me an answ ...

EtcEtc
Level 1: Cadet

Looking at the Melbourne coverage map for Feb 2020 and comparing it to Jan 2020 map, the coverage has been reduced all over the place. Could someone please explain why ???? eg look at Sunbury, Essendon, Craigieburn,Mill Park,

Aelbeb
Level 2: Rookie

For the last 3 years the reception on the train from strathfield all the way until i leave the station at martin place is 3g ... everytime its raised on a call to the call center just get the run around and it goes nowhere. Blaming the phone is just ...

Revboy
Level 1: Cadet
MelCunningham
Level 1: Cadet

We live in a suburban area where it's indicated that we should get 4G service. However for some reason all the houses in our area on seem to pick up 3G. We have lived in our house for 5 years now, the service hasn't been great but manageable. But 2 w ...

eecs
Level 2: Rookie

Web searches regarding locating Telstra cell towers all seem to lead to threads here, with the usual response being that the information is not publicly available but some kind Telstra rep is able to look up an internal database... My Telstra wingle ...

Higgsayr
Level 1: Cadet

My son has moved to a remote outback location, what equipment/plan should he have?

Jane4702
Level 1: Cadet

Yesterday we lost 4G signal during a Thunderstorm. We still have very limited 3G.The tower is at Smoky Creek, Queensland, near Jambin and Goovigen.How do I report this?

blaze1987
Level 1: Cadet

I had to upgrade to a new sim my other sim that wasn;t working. I was told it would only take 20mins for provisioning of the new sim but it is now over 8 hrs. I need a working phone and if provisioning is to take this long it should be made clear at ...

eecs
Level 2: Rookie

Web searches regarding locating Telstra cell towers all seem to lead to threads here, with the usual response being that the information is not publicly available but some kind Telstra rep is able to look up an internal database... My Telstra wingle ...

macca_au
Level 3: Gumshoe

A month or so ago, our Telstra mobile reception at Myocum Northern NSW went from woeful to pretty much non existant. We have both been using Telstra sold Samsung devices (s10e) and enabled wi-fi calling on our Synology router. It worked well for a lo ...

buzzardnuts
Level 1: Cadet

the phone service has been appalling up here the last month, it has gone from 97mbs down and 40mbs up to 3mbs to 1mbs. As I work away from m. Home I need this to keep in contact with my family. cannot even make a video call or use my pH as a hot spot ...

AX3
Level 1: Cadet

How long would take to have internet cable outage fixed - What is the SLA. My internet cable problem started on 22nd Jan and it has been down since 31st Jan 2020. 4G backup mode is only 1M while usual download would be 40M at peak hour. The outage in ...

archie4001
Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

Chris1753
Level 1: Cadet

I know I activated the international call bar in my Telstra account but now wish to remove this and cannot see how or where to reset? Any body help me please?

SnowedIn
Level 1: Cadet

I am on a domestic flight with flight mode on. I just received a phone call on the flight!! My Telstra WiFi Calling is turning on. Is it ok to receive these call while on a flight?

Ajcrowley
Level 2: Rookie

So WiFi Calling was working on a mix of Apple and Android phones connected to my Telstra NBN. now it no longer works on the Telstra NBN but will work if i connect to another Wireless network from a 4G hotspot or the office Wifi. All devices are runni ...

STEPXL
Level 1: Cadet

I will spending alot of time OS mainly in Philippines. I want a prepaid plan that allows me to take calls from Australia ( do you get charged for receiving calls when OS,) plus able to check my messages bank and also sms txt. I have just ordered a pr ...

WHS26
Level 1: Cadet

When I upgrade to the new iPhone with esim on my Telstra post paid mobile plan, does that mean I can travel to New Zealand and use a NZ mobile carriers physical sim (in the phone) and their applicable data plans etc while I’m there with no issues? 

Bbunn
Level 1: Cadet

I need our home internet to be looked into.. not even 12 months ago we joined with Belong (through Telstra) and our internet is terrible.
We pay top dollar every month to have wifi and our phones with Telstra but I can’t get anything to load at ANY ti ...

EtcEtc
Level 1: Cadet

Looking at the Melbourne coverage map for Feb 2020 and comparing it to Jan 2020 map, the coverage has been reduced all over the place. Could someone please explain why ???? eg look at Sunbury, Essendon, Craigieburn,Mill Park,

blaze1987
Level 1: Cadet

I had to upgrade to a new sim my other sim that wasn;t working. I was told it would only take 20mins for provisioning of the new sim but it is now over 8 hrs. I need a working phone and if provisioning is to take this long it should be made clear at ...

jason888
Level 1: Cadet

Is the Barrow Island 4G and 3G not working as normal. I'm working offshore with no 3G and 4G signal and we usually have coverage at our current location. Service has been off for us since Cyclone Damien.....?

MilesSawyer
Level 1: Cadet

We have something like 200 ricoh, all are configured static due to that issue. I'm there since December and would like to make the servicedesk life easier to configure and manage those printers. There's one big default vlan where there's like 1500 de ...

Misstravel
Level 1: Cadet

Hi! While overseas, can you turn your International Day Pass on & off? For example, if travelling for three weeks around Europe, but only needing to rely on an International Day Pass for 11 of those days, can I turn my day pass off & back on outside ...

Chellej
Level 1: Cadet

Our daughter is currently in the UK and in previous times has been ableto call me however every time she calls now it beeps out? We can text she can call any other mobile in Australia she has a Telstra account and she took her phone with her from her ...

Chelsea930
Level 1: Cadet

Hi Everyone. It’s very wired. I’ve been roaming overseas for 18 days. I could make calls, receive and send txt as well as on line surf. But this afternoon, I couldn’t send txt to anyone. I turned off and on my phone several times, but it didn’t help. ...

McRancher
Level 2: Rookie

Outage page has finally been updated to indicate a fault in my area. 

Leofel
Level 1: Cadet

Every time it is hot the internet goes down in Plenty Victoria. Recently - Down for 8 days around Christmas, 4 days in early December and down again since yesterday. Telstra is the most expensive offering in the market and the reliability is unaccept ...

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