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PoloC
Level 1: Cadet

Hello,I recently purchased an iPhone 11 and moved from Optus to Telstra, hoping the service would be better, but very disappointed...connectivity to the network shows two bars at the best of times. If I didn’t have wifi access, wouldn’t be able to us ...

Sale
Level 1: Cadet

I don't understand how the international roaming works with prepaid plans. Can someone explain what I need to do? (probably best to use words of one syllable - I'm an ageing technology dork))I will be visiting Chile and Argentina on a cruise for thre ...

Nika2
Level 1: Cadet

The mobile phone reception at Fishermans Bend VIC has gone down to the point of being sometimes nonexistent in the past week. I have asked around the office here and everyone on Telstra is having the same issues. Telstra said yesterday that there are ...

archie4001
Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

salmas
Level 1: Cadet

Hello crowdsupporters!I'm having problerm with signing in to Telstra Air using Android phone and having installed Telstra Air didn't make difference.The problem is after providing the correct credentials to sign in into Telstra Air network, the sign ...

Abdul_Rahim
Level 1: Cadet

2 Issues: 1) My call goes silent for 2-3 seconds before dropping out with specific numbers. Sometimes it will go for 10 minutes and sometimes it won't pass 2 minutes. It happened on my iPhoneX and now that I've changed it to iPhone 11 pro, it's still ...

Grumpster
Level 1: Cadet

As at 28/11/19  we've had five weeks of unsatisfactory Melbourne CBD mobile network. When will this be fixed? 

PeterAndrew1967
Level 3: Gumshoe

Come on Telstra - FIX your VERY SLOW Internet in Broken Hill between 3pm and 11 pm. I have UNLIMITED data on a $200 per month plan which includes Foxtel - but I CANT WATCH FOXTEL during 3pm and 11 pm EACH NIGHT. What is the point of having unlimited ...

VijayRamanathan
Level 1: Cadet

I'm in Kuala Lumpur, Malaysia for a short trip. After paying $10 AUD, I can't use my mobile data. The account shows my international pass is enabled and I have not used any data of my allowance of 200 MB. Worked on the day I arrived but then stopped. ...

FunkyCol
Level 2: Rookie

G'day,
Can you tell me if its possible to enable VoLTE on a NOKIA 8 Sirocco?I am assured VoLTE is active on my service/SIM.
The option is not visible in the menu of the phone, but  I am assured it is there.I hope the service is not limited to "Telstra ...

Sale
Level 1: Cadet

I don't understand how the international roaming works with prepaid plans. Can someone explain what I need to do? (probably best to use words of one syllable - I'm an ageing technology dork))I will be visiting Chile and Argentina on a cruise for thre ...

Ghgs
Level 2: Rookie

are they 1g 2g 3g 4g 5g my phone dont connect to the 5ghz

Gulachardi
Level 1: Cadet

I have no service where I am 20 km from Thrissur and need to find a telco tower to pick up service.

Al82
Level 1: Cadet

Hi, 6 to 12 months ago a fixed wireless broadband tower was erected off Barney View road in Barney View SE QLD. To the best of my knowledge this tower is yet to become active. I have contacted Telstra direct to find out if they know when the service ...

Traveller6
Level 1: Cadet

I am in UK & NOT answering calls from Oz but am being charged $2 per call that I receive. Why?

youvere
Level 1: Cadet

Hi, I'm wondering how the pricing works for global roaming. If I pay for a sim card dataplan and the extra 10$/month for global plan  Can I use the data in all the countries listed or only one of them ? I have to travel a lot.Can I use my phone numbe ...

damooo432
Level 1: Cadet

Hi, I am currently travelling overseas and have had my iPhone data turned off the whole time. Despite this, my iPhone has used about 1MB of data for DNS Services across 3 days. This has activated my Telstra international day pass. Is there anyway to ...

GM58
Level 1: Cadet

I am traveling in Europe and have turned off data roaming however small amounts of data use, 1-6kb, is still coming up as being used on my Telstra bill.  This tiny and totally uncontrollable use then triggers a Telstra daily roaming charge of $10.  H ...

davepaj
Level 1: Cadet

I have left my phone at home, I do not have access to the handset. Can I set up call forwarding to my work land line.

Gus69
Level 1: Cadet

I am in USA and wish to unlock my iPhone SE to access a local Network. What do I need to do?

Nika2
Level 1: Cadet

The mobile phone reception at Fishermans Bend VIC has gone down to the point of being sometimes nonexistent in the past week. I have asked around the office here and everyone on Telstra is having the same issues. Telstra said yesterday that there are ...

salmas
Level 1: Cadet

Hello crowdsupporters!I'm having problerm with signing in to Telstra Air using Android phone and having installed Telstra Air didn't make difference.The problem is after providing the correct credentials to sign in into Telstra Air network, the sign ...

Mimi12
Level 1: Cadet

I have international roaming activated on my mobile - do I pay for charges when I call Australia from Europe (Germany, Paris)?

Yipeng
Level 1: Cadet

Hi There Got an urgent problem. I am currently travelling overseas, didn't check SMS regularly. I just found out my telstra prepaid number was no longer active since last 22 Nov.  I have tried to recharge it but failed. I called customer service team ...

Andy_F
Level 1: Cadet

Hi all, i am currently overseas and forgot to set my out of office voicemail before leaving. I know how to retrieve voicemail message from OS - but how can I actually get into my VM settings to record a new / different message?

GreenBrain
Level 1: Cadet

Hello everyone, We are an IoT device manufacturer and have many devices that operate on 3G and Cat-M1. We have been experiencing issues with the telstra.internet APN at our workplace on and off for months. The issue tends to show mid-morning and goes ...

PerthPhil
Level 4: Private Eye

Hi - I am onto my 2nd Note10+5G (first returned and replaced after 3 weeks of assessment) and both showing terrible upload speed compared with Note9, iPhone XS and iPad Mini 5 LTE. I live in a 4G area but getting 1-5Mbps upload from Note10+5G compare ...

rodger57
Level 1: Cadet

i topped up to buy a roaming package and part of the credit was swallowed up before i had chance to get package therefore phone would not work and i was getting on plane 

Manish2v
Level 1: Cadet

Number not ported even after a week. Stone age is back. Multiple followups, promises but no result. Not sure in 21st century why things are so difficult. Not even getting reason for delay, just promises.Waiting till first billing cycle without gettin ...

alexsb
Level 2: Rookie

I have been trying to find out why my NBN connection is off the air. After resetting my smart modem I managed to get mobile connection. I checked the outages page and lo and behold no outage reported for Glendenning, NSW. After calling support and wa ...

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