Mobiles & Tablets

Network & Roaming

Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 1: Cadet

It's a long story and it's now been 6 business days without my SIM being activated. All Telstra keep doing is pushing the timeframe out and telling me to wait. It's ridiculous and beyond unprofessional.Heavy sigh.

Level 1: Cadet

SOS ONLY on iphone not allowing wifi to connect whilst overseas

Level 2: Rookie

Hey Telstra can you get someone to fix your tower in Tannum Sands please....noticed they had crane there which had the top of the tower off on Tuesday last week....since they put it back up the signal is brilliant...4g perfect....except the service f ...

Level 1: Cadet

Our home broadband isn’t working! Why?

Level 1: Cadet

Hi,Just bought a prepaid SIM card created an account, bought 30AUD recharge, switched off myphone and i am not able to send or receive calls...Do not know how to fix it.ThxDavid

Level 1: Cadet

Have turned on International Day Pass for travel to Japan, and understand that to use it, i need to turn on Data Roaming. I have two questions please;1. In Data Roaming, should I turn on National Roaming Only, or All Networks?2. When wanting to use W ...

Level 1: Cadet

Starting about 10 days ago I have the most appalling call lag phoning from my iPhone to the USA. I've been speaking to a friend of mine nearly every day at all sorts of different times of the day for over 2 years & have never has a problem. I contact ...

Level 1: Cadet

I thought I had set up international roaming with Telstra before I left Perth Aus. But here in Boston USA  it doesnt work  

Level 1: Cadet


How is the 5G signal transmitted over the Nullabor, obviously there won’t be towers every 10kms, so does it use NBN fibre ? 

Level 1: Cadet

Trying to set my Samsung TV to my NBN Network but it times out and does not connect or even detect my WiFi 

Level 1: Cadet

So my mum recently payed her Internet bill as it was slow, she payed it yesterday, it is still slow and I have turned it off for a few minutes and turned it back on, what do I tell her? It does work, but slowly; I can only really focus one app and if ...

Level 1: Cadet

Hi, I have taken my SIM card out to avoid roaming charges while overseas, but I logged into my Telstra app(via free wi-fi) and it comes up as I have a international day pass. I am worried I am being charge the $10 a day rate

Level 1: Cadet

Can I receive text messages from another number?

Level 1: Cadet

After I switched to Telstra, I have received countless calls form fake DHL or Chinese embassy. Did my private info leak? Any help from Telstra to block those numbers. ( call back day number is not connected)

Level 2: Rookie

I just received a text message from Telstra saying that from 1 July 2019 an international day pass at the cost of $10 per day will automatically be enabled. I don't want that, isn't this illegal charging me for something I do not want? Please let me ...

Level 1: Cadet

Hi I was wondering why I cant call this number 1902999789 and how do I change it

Level 2: Rookie

I have International Day Pass enabled. I understand the $10/Day is only applied when call is made or received (and probably data used).  Some days I have airplane mode enabled so there is no cellular use. How do I see what days I have received the $1 ...

Level 2: Rookie

I will be in Japan soon and i was wondering how someone who is also in Japan calls my mobile while i am also in Japan . Do they dial +61 then my number , dropping the 0 ?. 

Level 1: Cadet

I have only used day pass for one day to make calls . Why is it showing a cost of $51

Level 2: Rookie

Hello, I have had this problem for quite some time with my previous modem (technicolor TG797n v3), where the internet would randomly cut out with no warning, and multiple phone calls to telstra provided no solution, till I eventually found the soluti ...

Level 1: Cadet

Looking for feedback on performance for those that use a Redmi Note 6 Pro phone in rural areas? 

Level 1: Cadet

I have a telstra 4G mobile data+voice sim on contract, I want to put this in a table top modem/router to share data, I'll be browsing and doing netflix, what are some brands/models that are compatable. Thanks.

Level 1: Cadet

We are currently experiencing an issue with our Telstra Mobile customers unable to browse our website. I have tracked the issue down to stale DNS records on the primary DNS server responsible for mobile. The two DNS servers issued to my phone, are 10 ...

Level 1: Cadet

Activate: EA Pole T3620 Cnr Barranjoey Road & Karloo Parade NEWPORT NSW 2106

Level 1: Cadet
Level 1: Cadet

Hi I have a prepaid account on an iPhone XS that cant connect to the internet. I can by free wifi. What should my apn settings be? Data roaming is on. My account settings see fine and connect to a local service but no internet?

Level 2: Rookie

Telstra's DNS servers handed out to mobile devices appear to be broken for the domain. What's going on? Setting DNS manually to a non-Telstra server fixes the problem so the issue is mobile-device only. The cynical part of me suspects ce ...

Level 2: Rookie

Just before I was at home reading a message on my phone - an iPhone 6s Plus I use with Telstra’s pre-paid service - when I noticed in the top left hand side of the screen where it normally says, “Telstra Wi-Fi Call” followed by the wifi symbol, it sa ...

Level 1: Cadet
Level 1: Cadet

hello users i have a old Wifi Router technicolor tg797n v3 i used it befor the NBN came out now i use it for a router or Wifi booster in my back rooms i am now on the new NBN net work using the new modem sagemcom pack fast 5355 telstra vdsl or the ne ...

Our community experts

Telstra 24x7®

View and activate your international roaming status, and purchase international Data Packs with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now