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Network & Roaming

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bucket78
bucket78
Level 1: Cadet
51m ago

preaid replacement sim

how do i replace my prepaid sim activate my new one 

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Andrew147
Andrew147
Level 1: Cadet
a month ago

New apple watch series 5 won't connect to telstra one number subscription

I had an old subscription w to an older watch which has been removed but I still can't connect. I have wasted 3 days and many hours on the phone and on live chat but no one can help. It looks like my old watch (which has been unpaired) is still caugh ...

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Ajcrowley
Ajcrowley
Level 1: Cadet
yesterday

WIFI Calling

So WiFi Calling was working on a mix of Apple and Android phones connected to my Telstra NBN. now it no longer works on the Telstra NBN but will work if i connect to another Wireless network from a 4G hotspot or the office Wifi. All devices are runni ...

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Dion_P
Dion_P
Level 1: Cadet
yesterday

No 4g download speed

I don’t know what is going on with Telstra lately. NBN is trash and there’s pretty much no help in fixing it, now my only reliable method of internet connection which was 4g is now shot. I can’t call anyone, no dial tone then just says call failed, i ...

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Greg_Bos
Greg_Bos
Level 3: Gumshoe
yesterday

NBN Fixed Wireless - Grassmere (Mailors Flat Tower) Performance Issues

I am seeing less than 3Mbs Down at the moment - Ethernet Connection to PC, seeing approx 10Mbs upload, using speedtest.net Telstra to Telstra - Am so sick of this slow performance,,,,,

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FunkyCol
FunkyCol
Level 2: Rookie
a week ago

VoLTE on NOKIA 8 Sirocco

G'day,
Can you tell me if its possible to enable VoLTE on a NOKIA 8 Sirocco?I am assured VoLTE is active on my service/SIM.
The option is not visible in the menu of the phone, but  I am assured it is there.I hope the service is not limited to "Telstra ...

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archie4001
archie4001
Level 2: Rookie
3 weeks ago

Note10+ 5g loses network. Needs reboot.

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

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Sale
Sale
Level 1: Cadet
Thursday

I have a prepaid plan and am about to travel to Chile and Argentina

I don't understand how the international roaming works with prepaid plans. Can someone explain what I need to do? (probably best to use words of one syllable - I'm an ageing technology dork))I will be visiting Chile and Argentina on a cruise for thre ...

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PoloC
PoloC
Level 1: Cadet
Thursday

4G not working

Hello,I recently purchased an iPhone 11 and moved from Optus to Telstra, hoping the service would be better, but very disappointed...connectivity to the network shows two bars at the best of times. If I didn’t have wifi access, wouldn’t be able to us ...

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Nika2
Nika2
Level 1: Cadet
Thursday

Reception terrible at Fishermans Bend VIC in the past week

The mobile phone reception at Fishermans Bend VIC has gone down to the point of being sometimes nonexistent in the past week. I have asked around the office here and everyone on Telstra is having the same issues. Telstra said yesterday that there are ...

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Sale
Sale
Level 1: Cadet
Thursday

I have a prepaid plan and am about to travel to Chile and Argentina

I don't understand how the international roaming works with prepaid plans. Can someone explain what I need to do? (probably best to use words of one syllable - I'm an ageing technology dork))I will be visiting Chile and Argentina on a cruise for thre ...

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Ghgs
Ghgs
Level 2: Rookie
a month ago

what is the difference between 2.4-ghz and 3.5-ghz

are they 1g 2g 3g 4g 5g my phone dont connect to the 5ghz

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Gulachardi
Gulachardi
Level 1: Cadet
a month ago

What telco does Telstra use in Kerala India?

I have no service where I am 20 km from Thrissur and need to find a telco tower to pick up service.

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Al82
Al82
Level 1: Cadet
October

Fixed wireless broadband tower Barney View

Hi, 6 to 12 months ago a fixed wireless broadband tower was erected off Barney View road in Barney View SE QLD. To the best of my knowledge this tower is yet to become active. I have contacted Telstra direct to find out if they know when the service ...

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Traveller6
Traveller6
Level 1: Cadet
October

Pre Paid Roaming Charges

I am in UK & NOT answering calls from Oz but am being charged $2 per call that I receive. Why?

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youvere
youvere
Level 1: Cadet
October

Global roaming pricing/details

Hi, I'm wondering how the pricing works for global roaming. If I pay for a sim card dataplan and the extra 10$/month for global plan  Can I use the data in all the countries listed or only one of them ? I have to travel a lot.Can I use my phone numbe ...

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damooo432
damooo432
Level 1: Cadet
October

iPhone DNS Services using data activating International Day Pass

Hi, I am currently travelling overseas and have had my iPhone data turned off the whole time. Despite this, my iPhone has used about 1MB of data for DNS Services across 3 days. This has activated my Telstra international day pass. Is there anyway to ...

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GM58
GM58
Level 1: Cadet
September

International Roaming

I am traveling in Europe and have turned off data roaming however small amounts of data use, 1-6kb, is still coming up as being used on my Telstra bill.  This tiny and totally uncontrollable use then triggers a Telstra daily roaming charge of $10.  H ...

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davepaj
davepaj
Level 1: Cadet
September

Call forwarding

I have left my phone at home, I do not have access to the handset. Can I set up call forwarding to my work land line.

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Gus69
Gus69
Level 1: Cadet
September

Unlock my iPhone SE

I am in USA and wish to unlock my iPhone SE to access a local Network. What do I need to do?

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bucket78
bucket78
Level 1: Cadet
51m ago

preaid replacement sim

how do i replace my prepaid sim activate my new one 

  • 10 Views
  • 0 Replies
0 Kudos
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Nika2
Nika2
Level 1: Cadet
Thursday

Reception terrible at Fishermans Bend VIC in the past week

The mobile phone reception at Fishermans Bend VIC has gone down to the point of being sometimes nonexistent in the past week. I have asked around the office here and everyone on Telstra is having the same issues. Telstra said yesterday that there are ...

  • 54 Views
  • 0 Replies
0 Kudos
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salmas
salmas
Level 1: Cadet
a week ago

Unable to connect to Telstra Air via Android device

Hello crowdsupporters!I'm having problerm with signing in to Telstra Air using Android phone and having installed Telstra Air didn't make difference.The problem is after providing the correct credentials to sign in into Telstra Air network, the sign ...

  • 58 Views
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Mimi12
Mimi12
Level 1: Cadet
a week ago

International roaming

I have international roaming activated on my mobile - do I pay for charges when I call Australia from Europe (Germany, Paris)?

  • 63 Views
  • 0 Replies
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Yipeng
Yipeng
Level 1: Cadet
2 weeks ago

Retrieve a not active Telstra number

Hi There Got an urgent problem. I am currently travelling overseas, didn't check SMS regularly. I just found out my telstra prepaid number was no longer active since last 22 Nov.  I have tried to recharge it but failed. I called customer service team ...

  • 72 Views
  • 0 Replies
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Andy_F
Andy_F
Level 1: Cadet
3 weeks ago

Accessing voicemail settings from overseas

Hi all, i am currently overseas and forgot to set my out of office voicemail before leaving. I know how to retrieve voicemail message from OS - but how can I actually get into my VM settings to record a new / different message?

  • 93 Views
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GreenBrain
GreenBrain
Level 1: Cadet
a month ago

How to report 'telstra.internet' APN issues?

Hello everyone, We are an IoT device manufacturer and have many devices that operate on 3G and Cat-M1. We have been experiencing issues with the telstra.internet APN at our workplace on and off for months. The issue tends to show mid-morning and goes ...

  • 178 Views
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PerthPhil
PerthPhil
Level 4: Private Eye
a month ago

Samsung Note10+5G Poor Upload Speeds

Hi - I am onto my 2nd Note10+5G (first returned and replaced after 3 weeks of assessment) and both showing terrible upload speed compared with Note9, iPhone XS and iPad Mini 5 LTE. I live in a 4G area but getting 1-5Mbps upload from Note10+5G compare ...

  • 217 Views
  • 0 Replies
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rodger57
rodger57
Level 1: Cadet
October

roaming

i topped up to buy a roaming package and part of the credit was swallowed up before i had chance to get package therefore phone would not work and i was getting on plane 

  • 229 Views
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Manish2v
Manish2v
Level 1: Cadet
September

Number not ported even after a week. Stone age is back

Number not ported even after a week. Stone age is back. Multiple followups, promises but no result. Not sure in 21st century why things are so difficult. Not even getting reason for delay, just promises.Waiting till first billing cycle without gettin ...

  • 352 Views
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