Network & Roaming

I am currently in Italy and want to use international roaming, I did not set it up before departing Australia. I have an iPhone, and am on prepaid plan. Have been unable to connect to Telstra chat. Would appreciate any help. Thanks

In the Telstra 24/7 app I have international roaming and international day pass both enabled. I have noticed in my iphone settings under mobile, mobile data options, it says roaming off, do I also need to turn this on as well when I get to USA?Thanks

For the last 2 days I’ve not been able to use my wifi. I have adsl and TG587n modem. My power, Ethernet and wifi lights are green but I have no internet.
I’ve tried the suggested reboots etc. Help! I’m stuck at home with sick kids.

I am frequently getting very slow download speeds despite full 4G reception.  Most mornings between 7am until about 8.30am the speed is so slow no webpages can load at all. During the day, download speeds fluctuate between about 0.5 mbps to all of a ...

I’m on a Telstra top dollar plan and have the latest iPhone (XS) yet my connection and download speeds are woefully slow. I’m currently in Denmark, a country known for having a great communications network. So why am I not getting a better result tha ...

hi, hoping you can help me. I am trying to find the tower that i am connected to. the old phones used to tell you but i cant find any way of discovering for myself. I have downloaded an app called "aus phone towers" and that gives me these long numbe ...

Hi Guys, I was wondering if someone might be able to answer this for me, currently, on Christmas Island, have full mobile coverage and can make calls without any problems. But no mobile data, looking at the Telstra coverage map it states Christmas Is ...

I'm currently I'm NZ and i have just recharged my credit with $50 i sent 2 text messages and now my credit is saying $0 my data has been switched off as i only use Wi-Fi when travelling. What's going on??

Internet is constantly dropping out. There is always outages in my area, especially in the last 6 months.
After asking for help they take me through the same old steps. (and yes, my modem is on thanks for nothing.)
I feel like not paying another bill u ...

my reception was very good 4years ago now it is very bad as I have to walk around my house and also outside most of the time to get a signal. Telstra used to be the one provider to use but now I am about to check elsewhere to try and find something t ...